Spotlight Behind the Scenes: Customer Care Specialist Kendra

Hey y’all!

Happy May! As the regional season winds and our National Finals approach, down we wanted to share with your some of the hidden gems at the KAR and Rainbow Offices. A lot goes on behind the scenes to make sure our shows go off without a hitch. Flights must be coordinated, venue deposits paid, last minute studio registrations, etc. Without the angels that are our Customer Care Specialists (CCS) none of our events would be possible!

This past weekend we had a company wide challenge to share our own personal Core Value with our teams. But Lara, “What’s a Core Value?” Great question! At KAR and Rainbow all of our staff lives by 10 Core Values in an effort to be the best team member we can be, as well as, deliver the best possible customer service to all of our Clients and Guests. You can read all the official Core Values here!

Last week we took the time to write out our own personal Core Value that we live each day by. The Customer Care Specialists decided they wanted to participate in this activity as well and really WOWed us all.

So, I took the time to sit down with Kendra, one of our CCS team members to chat about what this challenge meant to her and her team. Here’s what she had to say.

What did the Core Value Challenge mean to you and your team and why were y’all excited to participate?

Well, for us it was exciting because it helped us know as a team what each one of our real Core Values is. I mean, I get really excited and fired up about our 10 Core Values. So, it was exciting to be able to make you own.

What was your favorite part about that experience?

I think just growing closer as a team and understanding each other a little better.

What’s your favorite part about your role here at KAR and Rainbow and how does your Core Value shine through your work?

My favorite part is taking care of our customers and really coordinating the event from beginning to end. My Core Value that I made was to care and support one another so, I think that I get to help people with special changes and requests and then that helps make me feel like I’m accomplishing what I want to do as far as my Core Value.

What are you excited about in the future!? It can be anything!

I’m like really excited for Nationals because we’re using some new software to make the whole thing better! I’m super excited for that!

Well, there you have it folks! Our CCS Team is all about loving and supporting each other and you! I’d say it’s pretty evident in the way they take care of our road warriors, studios, judges, and parents. We are so grateful for all they do! Thank you for taking the time to chat with us, Kendra! You’re a rock star. We can’t wait to see what big things are instore for Finals 2017!

Don’t be a stranger!
-Lara 😀